Lembu99 Privacy Policy — How We Protect Your Data
User privacy is a top priority at lembu99. This document explains what information we collect, how it is used, how it is protected, and your rights as a user of our platform in Malaysia.
Information We Collect
Lembu99 collects information necessary to provide a safe, efficient, and relevant service to users in Malaysia. The types of information collected are as follows:
- Account information: Full name, email address, phone number, date of birth, and identification details provided during registration.
- Payment information: Records of deposit and withdrawal transactions in MYR (RM), including the bank name and account number used for verification purposes. We do not store full card numbers or banking passwords.
- Device and browser information: Device type, operating system, browser name, IP address, screen resolution, and language settings used when accessing the platform.
- Usage data: Pages visited, session duration, clicks, and in-platform actions that help us understand how users interact with our services.
- Cookies and tracking technologies: Session and persistent cookies used to maintain login status, save preferences, and analyse usage patterns.
How This Information Is Used
Information collected by lembu99 is used solely for the following purposes:
- Creating and managing user accounts and verifying identity for security and compliance purposes.
- Processing deposits and withdrawals in RM and maintaining accurate transaction records.
- Providing customer support and addressing any inquiries or complaints submitted.
- Sending important account notifications such as transaction confirmations, password changes, or security alerts.
- Detecting and preventing fraud, platform abuse, or any illegal activity.
- Improving service quality and user experience based on usage data analysis that does not directly identify individuals.
Lembu99 will not use your data for any other purpose without obtaining your consent first.
Cookies & Tracking Technologies
The lembu99 platform uses cookies to enhance your experience. Cookies are small text files stored on your device when you visit the site. We use two main types of cookies:
Session cookies are temporary cookies that are automatically deleted when you close your browser. They are used to maintain your login status during an active session.
Persistent cookies stored on your device for a longer period and used to remember your preferences, such as your chosen language and display settings.
You can manage and delete cookies through your browser settings. However, disabling cookies may affect certain platform functions, such as staying automatically logged in.
Data Storage & Security Measures
Lembu99 user data is stored on protected servers managed under strict security measures. All data transmitted between your device and our servers is secured with SSL encryption, ensuring your information cannot be intercepted by third parties in transit.
Account passwords are stored in encrypted form using a method that prevents anyone, including our staff, from reading your original password. Sensitive financial data such as bank account numbers is only retained for as long as needed to process the relevant transaction.
We conduct regular security checks and update our systems to address the latest threats. While we take all reasonable measures, no system is entirely free from risk. Users are encouraged to use strong passwords and not share their login credentials.
Sharing Information with Third Parties
Lembu99 does not sell, rent, or distribute users' personal information to third parties for marketing purposes. User information is only shared in the following limited situations:
- Payment processors: Information required to process deposits and withdrawals is shared with approved payment service providers such as banks and e-wallet operators, solely for transaction purposes.
- Legal requirements: We may disclose information to the relevant authorities when required by Malaysian law or a valid court order.
- Fraud prevention: In certain cases, information may be shared with fraud prevention agencies to protect the interests of the platform and other users.
All third parties who receive user data are bound by confidentiality agreements and are required to protect that information in accordance with the standards we set.
User Rights, Policy Changes & How to Contact Us
Right of Access: You have the right to request a copy of the personal information we hold about you. This request can be submitted through the support panel in your account.
Right to Rectification: If the information we hold about you is inaccurate or outdated, you have the right to request a correction. Some details, such as your name and date of birth, can be updated directly in your account settings.
Right to Erasure: You may request the deletion of your account and personal data. Such requests will be processed subject to legal requirements that obligate us to retain certain records for a specified period.
Privacy Policy Changes: lembu99 reserves the right to update this Privacy Policy from time to time. Users will be notified of any material changes via the platform or email. Continued use of the platform after changes are published will be considered acceptance of the updated policy.
Contact Us: For any inquiries regarding your data privacy or to submit a user rights request, please contact our support team at: [email protected]. We will endeavour to respond to all inquiries within a reasonable timeframe.
Have a Question About Your Data Privacy?
The lembu99 support team is ready to answer any questions about how we handle your data. You can also visit our FAQ page for quick answers.